Please read the details of our payment, ordering and shipping, and returns policies below. Our Privacy and Cookie policies can be found on the below links:

Payment

All payments are processed by either PayPal or stripe depending on the option you select at checkout. No payment details are stored on this site and I never see them.

Ordering and Delivery

I aim to have orders shipped the next working (Mon-Fri) day after receiving them. I am a one man show so please do bear with me. I will notify customers of any delays in shipping their orders.

A notification will be sent by Email once the order has been shipped and if a tracked delivery service is used a tracking number will be provided. 

UK customers should receive their orders within 7-10 days of purchase unless otherwise notified. International customers will be provided with a delivery estimate once the item has been shipped.

Returns and Refunds

If you have placed an order in error please contact us immediately and we will resolve the issue for you. I am unable to cancel an order once it has been shipped.

Items returning to us, either undelivered or refused, will be refunded less the outward shipping cost.

In the event that the wrong item has been shipped or has arrived damaged please contact us within 30 days of delivery for a resolution.

If you have received your order and no longer want or require it, but it is otherwise the correct item and undamaged, please contact us prior to returning the item for a refund. In this case any return costs are your responsibility and a full refund will be provided upon receipt of the returned item. 

/DM